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Terms of service

Last updated: November 16, 2025

1. Acceptance of terms

By accessing or using the Tilura AI deal platform and dataroom services (“Service”), you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy and Security page, which are incorporated by reference. If you do not agree to these Terms, do not use the Service.

2. Description of service

Tilura provides an AI-powered deal platform and secure dataroom that helps users:

  • Host and share deal-related documents securely
  • Collaborate on transactions and due diligence
  • Generate AI-powered insights from deal documents
  • Manage deal workflows and access controls
  • Track document activity and engagement

We continually improve the Service and may modify, add or remove features at any time. While we aim for high availability, we do not guarantee uninterrupted access. Scheduled maintenance, updates or third-party outages may affect service availability.

3. Account registration & access

You may need to create an account to access the Service. You must:

  • Provide accurate and complete information during registration
  • Keep your account information up to date
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use or security breach

If you register on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms. Workspace administrators may manage user access and data within their organization's account.

4. Acceptable use & restrictions

You may use the Service only for lawful, authorized purposes. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property or other rights of third parties
  • Reverse engineer, decompile or attempt to discover the source code or underlying components of our models or Service
  • Use automated methods (scraping, bots) to extract data, except through our documented API
  • Misrepresent AI-generated output as human-generated or verified content
  • Upload malware, viruses, or other harmful content
  • Transmit personal data of children or other sensitive data without proper legal authorization
  • Buy, sell, rent or transfer licenses or accounts without our consent
  • Interfere with or disrupt the Service or attempt to circumvent security measures
  • Use the Service to build a competing product or for competitive intelligence
  • Process personal data without complying with applicable privacy laws
  • Share your credentials with anyone

5. Intellectual property, input and output

Our rights

Tilura retains all right, title and interest in the Service, including its software, AI agents, documentation, trademarks and branding.

Your content (“Input”)

You retain ownership of all content you upload to the Service (“Input”), including documents, files and data. You represent and warrant that:

  • You have all necessary rights and permissions to upload the Input
  • Your Input does not violate any third-party rights or applicable laws
  • You have obtained all necessary consents to process any personal data in your Input

By uploading Input, you grant Tilura a non-exclusive license to use, host, process and display that Input solely for the purpose of providing the Service to you, subject to our privacy commitments.

AI-generated results (“Output”)

The Service may generate AI-powered results based on your Input (“Output”), such as summaries, insights or extracted data. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable license to use and rely on the Output.

Because of the nature of machine learning, Output may not always be accurate or complete. You should verify the accuracy of any Output before relying on it for business decisions.

No training on your data

We never use your Input or Output to train our AI models or those of third-party providers. We may collect and analyze aggregated, anonymized usage data to improve the Service, provided it cannot be linked back to you or identify your confidential information.

6. Confidentiality & data security

Both parties agree to protect each other's confidential information with reasonable care and to use it only as needed to fulfill these Terms. Confidential information includes:

  • Non-public business information
  • Software and technical specifications
  • Content uploaded to the Service

Confidential information does not include information that is publicly available, independently developed or lawfully obtained without restriction.

You agree to implement reasonable security measures to protect your account and data. If you discover any vulnerabilities or security incidents, you must promptly notify us at mithunan.sivakumar@tilura.com.

7. Data protection & privacy

Your use of the Service is governed by our Privacy Policy, which describes what personal data we collect, how we use it, and your rights.

When processing personal data in connection with the Service, you are responsible for ensuring you have a lawful basis and that you comply with all applicable data protection laws (e.g., GDPR).

8. Fees and payment

Pricing and payment terms will be specified in your subscription plan or agreement. You agree to:

  • Pay all fees on time according to your billing cycle
  • Provide accurate billing information
  • Authorize us to charge your payment method
  • Be responsible for all taxes (excluding taxes on our income)

Failure to pay may result in suspension or termination of your account.

9. Termination & suspension

These Terms are effective from your first use of the Service and continue until terminated.

Termination by you

You may stop using the Service and close your account at any time. You remain responsible for fees incurred before termination.

Termination by us

We may suspend or terminate your access immediately upon notice if:

  • You breach these Terms
  • Your use poses a security or legal risk
  • Required by law or legal process
  • You are late on payment (after reasonable notice)

Effect of termination

Upon termination:

  • You must stop using the Service
  • Your access to the Service will be disabled
  • Your data will be deleted within 30 days (unless you export it first)
  • You must destroy any confidential information

Sections that by their nature should survive termination including ownership rights, confidentiality, limitations of liability and dispute resolution will continue to apply.

10. Indemnification

You agree to defend, indemnify and hold harmless Tilura and its affiliates from any claims, liabilities and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your Input or content you upload
  • Your violation of these Terms or applicable law
  • Your violation of any third-party rights

11. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by law, Tilura disclaims all warranties, express or implied, including:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Service will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy or completeness of AI-generated Output
  • Warranties that Input or data will not be lost, leaked, altered or corrupted

We do not warrant that the Service will meet your specific requirements or that any errors will be corrected.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Tilura and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages (including loss of profits, revenue, data, goodwill or business opportunities) arising out of or related to your use of the Service, even if advised of the possibility of such damages.

In no event will Tilura's aggregate liability exceed the amount you have paid for the Service in the twelve (12) months prior to the claim.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability or otherwise).

Exception: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law (including certain GDPR liabilities under Articles 82-84).

13. Governing law & dispute resolution

These Terms are governed by the laws of Norway, excluding its conflict of laws rules.

Informal resolution

We encourage you to contact us at mithunan.sivakumar@tilura.com to resolve any dispute informally before taking legal action.

Jurisdiction

If a dispute cannot be resolved informally within 60 days, either party may bring an action in the competent courts of Oslo, Norway.

EU/EEA consumer rights

If you are a consumer residing in the EU/EEA, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

14. Changes to these terms

We may update these Terms from time to time by posting a revised version on our website. Changes will become effective upon posting.

If a change materially affects your rights or obligations, we will provide reasonable notice (via email or in-product notification). By continuing to use the Service after any change, you accept the updated Terms.

15. General provisions

Notices

We may send notices to the email address associated with your account. You must ensure your contact details are current.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition or other business transaction.

Severability

If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Export controls

You may not use the Service in violation of Norwegian, EU or U.S. export controls, or in countries subject to embargoes, or for users on any government sanctions list.

Entire agreement

These Terms, together with the Privacy Policy and Security page, constitute the entire agreement between you and Tilura regarding the Service and supersede all prior agreements.

16. Contact us

If you have any questions about these Terms of Service, please contact us:

  • Email: mithunan.sivakumar@tilura.com
  • Company: Fintegrity Software AS
  • Organization Number: 935 992 257
  • Address: Snøklokkeveien 11, Norway

Note on Company Information
Tilura is operated by Fintegrity Software AS (935 992 257), a company registered in Norway.